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Terms and Conditions

TERMS AND CONDITIONS OF SALE

Intercomp Co. (“Seller”)

1. GENERAL. These Terms and Conditions apply to all sales of goods (“Goods”) by Seller to any proposed Buyer (“Buyer”). Any additional or different terms and conditions proposed by the Buyer are objected to and hereby rejected, notwithstanding any terms and conditions that may be contained in any purchase order, acknowledgment, notice, communication or other Buyer form, unless such additional or different terms are expressly accepted by Seller in writing, signed by an authorized officer of Seller. Acceptance by Buyer of any goods from Seller shall be considered acceptance of these Terms and Conditions. If these Terms and Conditions, or any related documents from Seller, are deemed to be a response to a Buyer document, then notwithstanding any additional or different terms that may be embodied in Buyer’s document, Seller’s response is expressly conditional on Buyer’s consent to the additional and/or different terms and conditions set forth in these Term and Conditions. If these Terms and Conditions are not acceptable to Buyer, Buyer must notify Seller in writing at once.

2. VERBAL ORDERS. Verbal orders are accepted only on the terms herein and in Seller’s order acknowledgment. Any discrepancies between Seller’s order acknowledgment and the Buyer’s verbal order are not binding on Seller. PLEASE REVIEW INTERCOMP’S ORDER ACKNOWLEDGMENT CAREFULLY.

3. PAYMENT. Unless otherwise stated in Intercomp’s order acknowledgment or quotation, all invoices are due 30 days after the invoice date. Past due accounts will be charged interest at 1.5% per month, but not more the maximum interest rate allowed by law. In no event is Buyer authorized to audit Intercomp (i) financial records, documents, or papers and/or (ii) processes or documentation related to trade secrets.

4. SHIPPING DATES. All shipping dates represent only a reasonable estimate of the time required for manufacturing at the time of order acceptance or quotation. These dates shall not be construed as promises or agreements to ship or deliver goods on specific dates.

5. SHIPMENT - RISK OF LOSS. Except as otherwise provided in Seller’s invoice, all shipments will be made by F.O.B. Seller’s manufacturing facility in Medina, Minnesota. Shipping and insurance costs are not included in the invoice price and shall be paid by Buyer. All goods are shipped at Buyer’s risk. Title to the goods and risk of loss or damage shall pass to Buyer upon tender of delivery to the carrier in Medina, Minnesota. All claims for shortage or for damage in transit must be reported to Seller within 10 days of delivery.

6. DELAYS. Delivery shall be subject to, and contingent upon, strikes, labor difficulties, riot, war, fire, delay or defaults of common carriers, governmental decrees or orders, inability to obtain necessary material or facilities or any other delays beyond Seller’s reasonable control. Seller shall not be liable for any losses caused by such delays.

7. TAXES - Seller’s prices do not include taxes or other governmental charges with respect to the sale, purchase, delivery, use or transportation of Goods. Any such taxes which Seller may be required to pay or collect under any existing or future law shall be promptly paid to Seller by Buyer upon demand, unless Buyer provides Seller with a properly executed certificate confirming that Seller is not required to collect any such taxes on Buyer’s behalf. Buyer will indemnify and hold Seller harmless from any liability, penalties or expenses incurred by Seller as a result of its reliance upon such certificate.

8. WARRANTIES AND DISCLAIMERS. Seller warrants to the Buyer that the Goods shall be free from defects in materials and workmanship for a period of one year from time of shipment except that said warrant shall be for a period of 90 days from the date of shipment as to non-electronic products. If Buyer notifies Seller in writing within the applicable period from the date of shipment by Seller (“Warranty Period”) of such a defect in any Goods, and if Seller determines that such Goods are not in conformity with this warranty, Seller will repair or replace such Goods or refund to Buyer the purchase price of such Goods. Any claims not made within the Warranty Period are deemed waived by Buyer. SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE OR AGAINST INFRINGEMENT, ALL OF WHICH ARE HEREBY DISCLAIMED BY SELLER.

9. RETURN POLICY. Goods may not be returned except with the Seller’s consent, at its discretion. Any return of Goods to Seller requires a Return to Manufacturer Authorization (RMA) number available from Customer Service at 800-328-3336 or 763-476-2531. Goods returned without an RMA will not receive credit. Standard equipment Goods returned unused within 30 days of shipment in substantially the same condition as when shipped will be accepted by Seller with a full purchase price credit to Buyer less a restocking charge at a minimum of 15%. Seller may, in its discretion, accept returns after 30 days or may accept special order (custom) or used Goods for return, subject to a greater restocking charge.

10. LIMITATION OF REMEDIES. IN NO EVENT SHALL SELLER’S OBLIGATIONS WITH RESPECT TO ANY GOODS EXCEED THE PURCHASE PRICE PAID TO SELLER BY BUYER FOR THOSE GOODS. IN NO EVENT SHALL SELLER BE LIABLE TO BUYER FOR ANY SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGE, LOSS OR EXPENSE (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS OR GOODWILL), WHETHER SUCH CLAIM IS BASED ON CONTRACT, NEGLIGENCE, STRICT TORT OR WARRANTY.

11. INTERNATIONAL TRANSACTIONS. If the Goods are to be shipped outside of the United States, no shipment will be authorized until Seller has received an irrevocable letter of credit issued to Seller for the entire purchase price of the Goods and issued or confirmed by a bank located in the United States that is acceptable to Seller in its sole discretion. The Convention on Contracts for the International Sale of Goods shall not apply to any transaction subject to these Terms and Conditions.

12. GOVERNING LAW/DISPUTES - These Terms and Conditions shall be governed by and interpreted in accordance with the internal laws of Minnesota. Noaction with respect to the Goods or arising out of these Terms and Conditions may be brought by Buyer more than one year after the cause of action has accrued. All disputes shall be resolved in state or Federal courts located in Hennepin County, Minnesota.

13. EXCLUSIVE AGREEMENT - No agreement varying these Terms and Conditions will be binding upon Seller unless in writing and signed by an officer of Seller.

14. SITE PREPARATION AND CONDITION FOR SERVICES. If applicable, prior to the date that products are to be installed, Buyer will (a) obtain and pay for all governmental or third party consents, permits, approvals, licenses and public and private easements necessary for Seller’s unrestricted access to any site or location needed for delivery and or installation of the Product, and (b) notify Seller in advance of any requirements including all local laws, regulations and/or ordinances to which Seller is or will be required to comply in the rendering of services and in the supplying of Product hereunder. Buyer will be solely responsible for preparation of the site at which Seller will install the product, to any specifications and in accordance with any time schedule stated in the quotation or statement of work. Buyer warrants to Seller that each such site is in compliance with all applicable health and safety regulations and is free from all asbestos and hazardous contamination or pollutants.

15. PROPRIETARY DATA RIGHTS. Buyer will not disclose to any person or entity any written information or data furnished by Seller, or any information disclosed as a result of the parties’ discussions, visually or orally, that should reasonably have been understood by Buyer, because of legends or other markings, the circumstance of disclosure, or the nature of the information itself, to be proprietary and confidential to Seller (hereinafter collectively referred to as “Confidential Information”). Buyer shall treat Confidential Information as confidential and proprietary to Seller, prohibit copying, and use such Confidential Information only in connection with fulfilling its obligations under the Agreement. Buyer will not reverse engineer any products and will not use Seller’s Confidential Information to assist in creating or attempting to create by reverse engineering or otherwise, the Source Code Programs, hardware designs or manufacturing processes from product provided or to make a new product or system, or repair any product or system except as necessary to support the use of any product supplied by Seller. Buyer will return all Confidential Information to Seller upon completion of its use, or upon Seller’s request. Buyer’s obligations hereunder will survive the termination, cancellation or final payment of any or all Purchase Orders. All drawings, data, designs, tooling, equipment, procedures, engineering changes, inventions, trade secrets, copyrights, mask works, source code, object code, patents, patent applications, know-how, computer and/or Software and all parts thereof, trademarks and all other information, technical or otherwise which was developed, made or supplied by or for Seller in the production of any product or the performance of any service sold, rendered or licensed hereunder, including any and all derivative works, will be and remain the sole property of Seller (or its licensors, if any) and Seller may use them for any purpose and for any other person or entity. The term “sale” or “purchase” as used herein will be understood to mean “license” whenever used in connection with such Software or documentation.

WARRANTY POLICY

Limited Warranty Period. Seller warrants to the Buyer that the Goods shall be free from defects in materials and workmanship for a period of one year from time of shipment from Intercomp except that said warrant shall be for a period of 90 days from the date of shipment as to non-electronic products.

Terms and Conditions of Limited Warranty. This obligation is limited exclusively to defective original equipment manufactured or supplied by Intercomp and is subject to the inspection and analysis by Intercomp as to conclusively identify or confirm the nature and cause of failure. Intercomp's responsibility is confined to repair, replacement or credit and does not extend coverage to labor, material or service charges involved in removal or installation of equipment.

Defective components mechanical or electrical will be repaired or replaced at Minneapolis, Minnesota, provided the user ships the equipment freight prepaid to Minneapolis, Minnesota, in accordance with the Intercomp return to manufacturer authorization procedure. Warranty repair of product by dealer when authorized will be paid at a prevailing rate established by Intercomp. Intercomp reserves the right to incorporate improvements in material and design of the products without notice and is not obligated to incorporate the same improvements in equipment previously manufactured. Intercomp shall not be obligated under any warranty different from its warranty as set forth herein. The Intercomp warranty is limited to the dealer's initial customer and installation and is not intended to insure to the benefit of a secondary owner in the event of resale.

Scope of Limited Warranty, This warranty shall not apply to equipment which:
A. Has had repairs or modifications not authorized by Intercomp which in Intercomp's judgment has affected the performance or reliability
B. Has been subject to misuse, negligent handling, improper installation, accident damages by fire, water or act of God.
C. Has had serial numbers altered, defaced or removed.
D. Has not followed Intercomp's recommendations for installations or performance specifications for intended application.

Freight Carrier Damage. Claims for equipment damaged in transit must be referred to the freight carrier. Visible damage should be reported  immediately. Concealed damage should be reported as soon as possible or in any case, within ten (10) days of receipt of shipment, in accordance with freight carrier regulations.

(Effective 8/1/2010)

Intercomp Return Policy & Procedure

Return of Standard Equipment
At Intercomp, we want you to be completely satisfied with any product purchased from us. If you are not satisfied with a new product and/or it does not operate properly or is defective, obtain an RMA number from Intercomp Customer Service and return it within 30 days of delivery from Intercomp, freight prepaid, to receive full credit.

Intercomp, at our option, may assess a restocking charge if the equipment was:

  1. Not correctly specified for the application intended.
  2. Damaged beyond reasonable recovery.

The restocking charge at a minimum is 15% or directly proportional to the amount of time and material expense required by Intercomp to return the item to a saleable condition – whichever is greater . If an item was held in excess of 30 days, a restocking charge of greater than 15% will be assessed.

Special Order, Modified, Unusual or Non-Stock Items

We will repair or replace, at our option, equipment which is defective by nature or poor quality materials or substandard workmanship, within the specified warranty period. No returns will be accepted for any special order equipment, or for equipment physically modified or altered in the field. There will be a minimum cancellation fee of 15% for any partial or complete order that is not delivered in its entirety.

Return Procedure
When returning equipment for repairs or warranty reimbursement, follow these simple steps when calling to return equipment for repair:

  1. Call Intercomp at 800-328-3336 or 763-476-2531 and ask for the Customer Service Department. Ask for a Return to Manufacturer Authorization (RMA) number.
  2. Include with your shipment:
    1. Copy of the original receipt or invoice.
    2. The RMA number, your name, shipping address, daytime telephone number and a detailed description of the problem you are experiencing.
  3. Clearly mark the RMA number on the outside of the package. This will help us speed your package through our receiving process.

We will make every effort to repair any Intercomp product, regardless of age of condition.

Please be aware that a minimum repair charge is subject to all items not covered by warranty.